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Performance framework

Verifiers are subject to regular monitoring and periodic inspection under a performance framework introduced in May 2012. It seeks to address a wide range of actions and behaviours which, between them, demonstrate a strong customer‐focused service. It will allow the assessment of building standards performance outcomes over a range of key national objectives. It has been developed to improve the quality, compliance, consistency and predictability of verification activities carried out by Scottish local authorities.

The Performance Framework has been developed jointly by BSD and LABSS.